World Library  

My Counter Stats
COUNTER-compliant Usage Statistics

All Affiliate Institutions have a full deployment of COUNTER within their My Institution Dashboard.  

What kind of library tracking is available?
In keeping with our desire to meet the needs of our members we offer full website traffic reports detailing how your institution and patrons use World Library Foundation's materials.  We report all circulation statistics using Counter Compliance Usage Statistics (

Screen Shot of your My Dashboard for Affiliate Institutions

Account Usage Totals
  The Account Usage Totals Report provides you with totals for all manner of ways that your patrons use your institution’s account by month and year. The report is a supplemental report that was not included in Release 1 of the COUNTER Code of Practice for Books and Reference Works (published March 2006). The only criterion for the report is for you to select a year. The default year is the current one. The report provides a month-by-month count of the Total Number (#) of Title Requests, the Total Number (#) of eBook Downloads, the Total Number (#) of Active Sessions, the Total Number (#) of Searches Performed, the Total Number (#) of Account Page Visits, and the Total Number (#) of Minutes of Active Sessions.
  • A full description of Title Requests can be found under the Title Requests tab.
  • A full description of eBook Downloads can be found under the eBook Downloads tab.
  • A full description of Active Sessions can be found under the Active Sessions tab.
  • A full description of Searches Performed can be found under the Searches Performed tab.
  • A full description of Account Page Visits can be found under the Account Page Visits tab.
  • The Total Number (#) of Minutes of Active Sessions is the amount of time patrons were determined to have spent using your institution’s account. This is the sum total (of minutes) of all the sessions (in a given month) of the time spent using the account for each session.
  • While we use The COUNTER Code of Practice for Books and Reference Works as a guideline for our reports, we are not an official member of COUNTER nor do we participate in independent audits. However, we do conduct quarterly internal audits and provide enhanced reporting that goes beyond the recommendations provided by COUNTER.

  • Usage Reports
      This section lists the COUNTER Usage Reports for books and reference works and specifies the content, format and delivery specifications that these reports must meet to be designated “COUNTER compliant”. Vendors must supply the Usage Reports relevant to their COUNTER compliant online product categories (as listed in the COUNTER Register of Vendors) at no additional charge to customers.
    Customer Categories for Usage Reports
    Customer accounts, and access and entitlements to vendor sites, are organized in a number of different ways. Most commonly this is done by IP addresses or by username/password. The vendor must provide the functionality to create Usage Reports on different levels for the customer at the Consortium, Consortium Member, Institute or Department level, as specified by the customer.
    Report Delivery
    Report delivery must conform to the following standards:
  • Reports should be made available on a password-controlled website (accompanied by an email alert when data is updated). Access to consortia level reports must be through the same user id and password for all consortium members. This user id and password must be different from those used for administrative purposes for each institution.
  • Reports must be readily available.
  • Reports must be provided monthly.
  • Data must be updated within four weeks of the end of the reporting period.
  • All of last calendar year’s data and this calendar year’s year-to-date data must be supplied.

  • Data Processing
      Usage data collected by vendors/intermediaries for the Usage Reports to be sent to customers should meet the basic requirement that only intended usage is recorded and that all requests that are not intended by the user are removed.
    The way usage records are generated can differ across platforms, hence it is impractical to describe all the possible filters used to clean up the data. This part of the COUNTER Code of Practice, therefore, specifies only the requirements that need to be met by the data to be used for building the reports.
    Usage data can be generated by the web server holding the content (log files), or by storing the usage information in so-called ‘key-events’ at content holding databases.
      A. Only successful and valid requests should be counted. For web server logs successful requests are those with specific NCSA return codes (200 and 304). The standards for return codes are defined and maintained by NCSA. In the case where ‘key-events’ are used their definition should match the NCSA standards.
      B. Records generated by the server together with the requested page (e.g. images (.gif), style sheets (.css)) should be ignored.
      C. All users’ double-clicks on an http link should be counted as only one request. The time window for the occurrence of a double-click should be set at 10 seconds between the first and the second mouse-click. There are a number of options to make sure that a double-click comes from one and the same user:
         1. Where only the IP address of a user is logged that IP should be taken as the field to trace double-clicks.
         2. When a session-cookie is implemented and logged, the session-cookie should be used to trace double-clicks.
         3. When user-cookies are available and logged, the user-cookie should be used to trace double-clicks.
         4. When the username of a registered user is logged, this username should be used to trace double-clicks.

    The options 1 to 4 above have an increasing level of reliability for filtering out double-clicks: option 1 has the lowest level of precision (and may lead to underreporting from the vendor perspective), while with option 4 the result will be optimal.
      D. The downloading and rendering of a PDF takes longer than the rendering of an HTML page. Therefore, requests by one and the same IP/username/session or user cookie, for one and the same PDF, should be counted as a single request if these multiple requests occur within a 30-second time window. These multiple requests may also be triggered by the user pressing a refresh or back button on the desktop.

    Customer Confidentiality
    Privacy and User Confidentiality:
    Statistical reports or data that reveal information about individual users will not be released or sold by vendors without the permission of that individual user, the consortium, and its member institutions. (ICOLC Guidelines, December 2001)
    Institutional and Consortia Confidentiality
    Vendors do not have the right to release or sell statistical usage information about specific institutions or the consortium without permission, except to the consortium administrators and other member libraries. Use of institutional or consortium data as part of an aggregate grouping of similar institutions for purposes of comparison does not require prior permission as long as specific institutions or consortia are not identifiable. When required by contractual agreements, vendors may furnish institutional use data to the content providers. (ICOLC Guidelines, December 2001) 

    About COUNTER

    The use of online information resources is growing rapidly. It is widely agreed by producers and purchasers of information that the use of these resources should be measured in a more consistent way. Librarians want to understand better how the information they buy from a variety of sources is being used; publishers want to know how the information products they disseminate are being accessed. An essential requirement to meet these objectives is an agreed international set of standards and protocols governing the recording and exchange of online usage data. The COUNTER Codes of Practice provide these standards and protocols and are published in full on this website. Currently available are:


    Codes of Practice

    Last updated: January 2014

    COUNTER compliance - a step-by-step Guide for vendors

    The purpose of this Guide is to take Vendors who are interested in becoming COUNTER compliant through the compliance process, to enable them to select the COUNTER reports that are relevant to their products, and to describe what happens once a Vendor has become compliant. COUNTER compliance: a step-by-step Guide for Vendors

    Release 4 of the COUNTER Code of Practice for e-Resources (Published April 2012)

    Release 4 of the COUNTER Code of Practice for e-Resources has been developed with input from vendors, librarians and intermediaries. This Release is a single, integrated Code of Practice covering journals, databases and books, as well as multimedia content. As such it supersedes both Release 3 of the Code of Practice for Journals and Databases and Release 1 of the Code of Practice for Books and Reference Works. The deadline date for implementation of Release 4 is 31 December 2013. After this date only those vendors compliant with Release 4 will be considered to be COUNTER compliant; vendors are encouraged to implement Release 4 before that date. Before 31 December 2013, only vendors compliant with the new Release 4, or vendors compliant with Release 3 for Journals and Databases or Release 1 for Books and Reference Works will be considered to be COUNTER-compliant.

    Release 3 of the COUNTER Code of Practice for Journals and Databases (Published August 2008)

    COUNTER Usage Report XML Schemas

    XML Schemas for the COUNTER usage reports have been developed by Project SUSHI (Standardised Usage Statistics Harvesting Initiative) and are available on the NISO website, where they may be accessed by clicking on the link below:

    THE SUSHI Harvester for Library Consortia

    SUSHI Harvester - an introduction PDF (453KB)

    Release 1 of the COUNTER Code of Practice for Books and Reference Works (Published March 2006)

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